Returns & Exchanges
Topnchic allows you to exercise your legal right as a customer to cancel or return any order for exchange or refund. Under the European Directive on
Consumer Rights (EDCR) your statutory minimum cancellation or return period is 14 days from receipt of your order.
Items are eligible for return within 14 days of their delivery date. Items must be in their original condition and they must be unwashed and unworn. Of course, if an item arrives in a damaged state, notify us immediately and you will be refunded the entire cost of the item.
Topnchic accepts return of product in the event of a fault. This should be mentioned as soon as the product was received.
We do not accept returns in these cases:
– Merchandise was shipped in perfect condition and accordance with your instructions.
– Style has been discontinued.
– Merchandise is soiled or otherwise unsaleable.
– Merchandise is not in original conditions as shipped.
Damaged parcels must be signed for as “damaged”. Please contact us as soon as the product was received.
We recommend to get a proof of posting from the courier services as we will not be responsible for any failure or lost in the post.
N.B : For any cancellation please fill the form and send to [email protected]
Or to Topnchic Registered Address below:
Kemp House, 152 – 160 City Road
London, EC1V 2NX
United Kingdom